Return Policy
Return Policy for Digital Products
- Digital Products and Services: Due to the nature of digital products, all sales are final. Once you have gained access to the purchased digital content, we are unable to offer a return or exchange.
- Exceptions: We understand that there may be exceptional circumstances. If you encounter any issues with accessing or using the digital products, please contact our support team at hello@smartystems.com. We will do our best to resolve the issue to your satisfaction.
- Product Access Issues: If you experience any technical difficulties in accessing your digital purchase, please reach out to us within 7 days of your purchase for assistance.
Refund Policy
Refund Policy for Digital Products
1.No Refunds: Due to the immediate and irrevocable access to our digital products, we do not offer refunds once the purchase is made.
- Exceptional Circumstances: If you believe your case is exceptional (e.g., a duplicate transaction, failure to deliver the digital product), please contact us within 7 days of purchase at hello@smartystems.com. Each request will be reviewed on a case-by-case basis.
- Resolution Timeframe: Our team aims to resolve all refund-related queries within 10 business days.
